Privacy policy

PERSONAL DATA

This privacy policy defines and informs you of how we use and protect the information you provide to us, where applicable, when you use this website accessible at the following URL: https:\/\/www.relais-aubrac.com (hereinafter the «Site»).
Please note that this privacy policy may be modified or supplemented by us at any time, in particular in order to comply with any legislative, regulatory, case-law or technological developments. In such a case, the date on which it was updated will be clearly indicated at the beginning of this policy. These amendments shall be binding on users as soon as they are published online. Users should therefore regularly consult this privacy and cookie policy in order to be informed of any changes.

DATA CONTROLLER

When you browse the Site, our company may collect and process your personal data, in accordance with French Law No. 78-17 of 6 January 1978, as amended, and Regulation (EU) 2016\/679 of the European Parliament and of the Council of 27 April 2016.
Information relating to the data controller: Hôtel Le Relais de l’Aubrac
Contact details:

Hôtel Restaurant Le Calice du Gévaudan***
2 Montée de Pissa Lèbre
48500 BANASSAC – CANILHAC
Tel: +33 (0)4 66 32 94 18
contact@hotelcalicegevaudan.com

DATA COLLECTED

Our company recommends that holders of parental authority and guardians monitor and participate in the online activities of the persons for whom they have care or responsibility (minors and protected adults). Consent to the processing of the personal data collected is given by the guardian, and by the holder of parental authority in respect of the minor in the following cases:
– Where the minor is under fifteen years of age: consent is given jointly by the minor concerned and the holder or holders of parental authority in respect of that minor; ;
– Where the minor is at least fifteen years of age: consent may be given by the minor alone.
You may visit the Site without revealing your identity or providing any information about yourself. Nevertheless, if you refuse, you may be unable to access certain information or services that you have requested.
By using the «Contact» section of the Site, you expressly consent to the transmission of your surname(s), first name(s) and email address, as well as any personal data that you specify in the message itself and its subject line.
When creating a personal account on the Site, the following data will be collected and processed: surname(s), first name(s), email and postal addresses, as well as your telephone number.
Each of the Site’s collection forms specifies whether the fields to be completed are mandatory or optional.
By providing this information, you expressly agree that it may be processed by the recipients identified under «data controller», for the purposes indicated in the section below, as well as for the purposes reiterated at the end of each form.

PURPOSE OF COLLECTION

The personal data that you provide to us on the Site may have the following purposes:
– Respond to your requests submitted via the « Contact » and « Booking » sections of the Website; ;
– Enable the management and performance of your contracts: management of your personal account, orders and invoices, provision of your documents, and notification in the event of the cancellation or postponement of an event.
– Conduct prospecting and promotional activities for our products and services, enable your participation in competitions, surveys and prize draws, as well as promotional activities; ;
– Collect information enabling us to improve our Website, products and services (in particular through the use of cookies); ;
– Prepare commercial statistics; ;
– Enhance and enrich our customer database;
– Send you our newsletter; ;
– Respond to your requests for access, rectification, erasure, restriction, data portability, objection and withdrawal of your consent at any time.

DATA RECIPIENTS

The personal data you provide to us may be transmitted to the following departments, within the limits of their respective authorisation:
– Our partner Réservit
– Our service provider: BM Services
– The competent authorities in the event of legal proceedings.
To this end, please note that some of our authorised service providers facilitating the collection and processing of your personal data, as well as some of our partners, may be located outside the European Union and have access to the data collected through the various forms on the Site (except for the form enabling you to exercise your data protection rights, which is provided on the site).
We have previously ensured that our service providers and partners implement appropriate safeguards and comply with strict requirements regarding data confidentiality, use and protection. Particular attention has been paid to the existence of a legal basis for carrying out any transfer of data to a third country.

SECURITY AND CONFIDENTIALITY MEASURES

Our company guarantees that it implements appropriate technical and organisational measures to ensure a level of security appropriate to the processing of your personal data, in particular ensuring the ongoing confidentiality, integrity, availability and resilience of the systems and processing services.
The storage of the resources required to make the Site available to the public, as well as that of users’ data, is ensured either by one of our service providers (the hosting provider) or directly by our company, both of which are located in France. The hosting provider is bound to our company by a specific agreement relating to the confidentiality of the data it stores and is required to comply with all the principles set out in the legal notices.
Personal data is stored on servers located in France, with all reasonable security measures in light of current practices. Personal data transmissions between the various information systems of our digital platform are carried out using SSL encryption technology.

RETENTION PERIOD

The retention of the data provided by the internet user is limited to the period necessary for the purposes for which such data are collected and processed, in accordance with Regulation (EU) 2016\/679 of the European Parliament and of the Council of 27 April 2016 and French Data Protection Act No. 78-17 of 6 January 1978.
Such data may nevertheless be retained for archiving purposes under the conditions provided for by applicable laws and regulations.

YOUR RIGHTS

In accordance with the aforementioned texts, you have the following rights concerning your personal data: the right of access, rectification, erasure, restriction, portability and objection, as well as the right to withdraw your consent at any time without affecting the lawfulness of processing based on your consent carried out before such withdrawal, by contacting us:
By e-mail: contact@hotelcalicegevaudan.com
By post: Le Calice du Gévaudan 2 Montée de Pissa Lèbre 48500 BANASSAC – CANILHAC

In this regard, our company informs you that it may, where applicable, object to requests that are manifestly abusive (due to their number, repetitive nature or systematic nature).

If you consider that our company is not complying with its obligations regarding your personal data, you may also lodge a complaint with the CNIL.